![]() Hence a firmware update with the fix should be rolling out soon. To fix the problem, Samsung is expected to release a firmware update in February. We were able to recreate the error under certain conditions of use. Samsung is currently reviewing customer inquiries about anomalies related to the SMART Percentage Used (on Samsung Magician) and/or Health Status (on Crystal Disk Info) of the Samsung SSD 990 PRO. Hello everyone, we have received feedback from our technicians on this: A Samsung representative posted on its community forums the following message (translated to English): The company is promising a firmware update that will fix the problem. You can follow the saga in its entirety in this article.įast forward to now, Samsung has confirmed that it was able to reproduce the issue in its internal testing. Although Samsung was hesitant at first to acknowledge any major bug about the drive, the South Korean giant was sort of forced to confirm the issue after realizing how widespread the problem was as many online had similar experiences. Our own reviewer Robbie Khan noticed that the new 990 Pro was rapidly dropping health, with around a 1-percentage point drop almost every single day. While Samsung SSDs, including its NVMe drives have generally been reliable (which is also why we have often recommended them to readers), a couple of recent fiascos are sure to leave a bad taste in the mouths of people.įirst up, we had a major issue with the 990 Pro, the company's flagship NVMe product. The necessary firmware version is "1B2QJXD7" it's labelled "*This is the latest firmware update. You can find our warranty conditions for the 990 PRO SSD at. The update can be downloaded from Samsung Magician or here: Actual SMART values of each SSD vary depending on user environment and usage conditions). (SMART values are not restored to factory settings after firmware update. Accordingly, a firmware update was released today, February 13, 2023, that fixes these anomalies. These anomalies were found to be caused by issues with the 990 PRO SSD's firmware. Samsung has been investigating customer inquiries about anomalies related to the SMART of the 990 PRO SSD. This means the health drop percentages your 990 Pro had will remain, though it should not drop further after installing the firmware. DavidB, a moderator on Samsung's EU community forum has announced that the new firmware is available, though the SMART values are not reset with this update.
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